Product Design and Strategy
Timeline: Jan’22 – Feb’23
At Secureworks, I tackled high customer churn on the Taegis VDR SaaS platform, where churn rates reached 50%. As Principal Product Designer, I led the end-to-end design of critical features including batch actions, SSO authentication, and … View more
Timeline: Apr’20 – Mar’21
At Canada Life, I led the redesign of a unified digital experience for accessing health benefits and wealth plans following the company’s rebranding. As Team Lead Product Designer, I worked closely with a UX researcher to … View more
Timeline: May’21 – Dec’21
At OpenText, I led the design of a unified admin and developer console aimed at improving the experience for both Tenant Administrators and developers using the platform. The project required aligning teams across different time zones, … View more
Timeline: Oct’18 – May’19
At Canada Life (then Great West Life), I led the redesign of the Group Retirement Savings (GRS) Portal to address performance and usability issues in the legacy web app. As Lead Interaction Designer, I collaborated with … View more
Timeline: June’19 – Dec’19
The project focused on improving the Canada Life GRS Access platform by adding key features such as linking bank accounts and managing contributions to savings plans. These updates were critical as they required substantial backend infrastructure … View more
Timeline: Oct’20 – April’21
The project aimed to improve Canada Life’s mobile app, particularly the GroupNet app, which had poor ratings due to issues like failed authentications and usability problems. The team’s primary focus was addressing these critical issues, including … View more
Timeline: Feb’17 – Sep’18
Manage, Control and Plan (MCP) is Ciena’s award winning application that mainly funcions as a domain controller. This web based application automates lifecycle operations of Ciena’s packet and optical networks by allowing network operations center users … View more