Timeline: Feb’17 – Sep’18
Manage, Control and Plan (MCP) is Ciena’s award winning application that mainly funcions as a domain controller. This web based application automates lifecycle operations of Ciena’s packet and optical networks by allowing network operations center users to monitor the network and complete various mission critical tasks such as troubleshooting network alarms and orchestrating network services.
My role
- Module’s UX Lead for Network Element (NE) Maintenance feature
- Worked with Senior UX Architects on ethernet layer features such as service browser, alarms browser and nodal data
Personas, process and challenges
MCP applications were used by three tier users, so we had created three user personas –
- Primary user was a network operations center user
- Secondary user was a service orchestrator
- Tertiary user was a network troubleshooter.
Working in networking domain demands high level of expertise, there fore all three user personas were expert level users.
The challenge was to make sure that we cater to all these user personas while considering user access controls. A network operation center user is a power user and would have full control over the system.
I worked as part of the central UX team that also contributed to the UX standards library – UI components and interaction patterns.
User profiles were created and updated periodically to make sure we are capturing the persona attributes correctly. Profiles helped us in delving deeper into the behavioral aspects and tasks that users would complete using MCP app.
Testing was done on items that were not easily resolved through discussions and required feedback from users.
I worked on various modules within MCP. Some of those examples are shared below.
